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Integrated Voice Response (IVR)

imageThe Solventek IVR platform has been designed to be a scalable and extensible system that is based on industry standard technologies and innovative voice applications. It is a complete system that can cater to a wide range of applications, and has a modular architecture, that allows additional features to be added.

Auto-attendant and IVR Menus

  • Background and Wait Exten Applications
  • Go to Application and Priority Labels
  • Say Digits, Say Number, Say Alpha, and Say Phonetic Applications
  • Creating a Simple IVR Menu
  • Handling Special Extensions
  • Record Application

Calling IVR Feature List-

Caller ID-ANI & Card Number(Pin) authentication

  • Multi-Language IVR support
  • Customize the IVR rapidly, chose to play Balance, Time to call, Intro prompt, etc...
  • Recording of all calls
  • Speed-dial
  • Play balance with multi currency support
  • Support simultaneous or single access on same card
  • Auto creation card option for new Caller ID
  • Top-up account via IVR menu (Recharge Account).

Calling Feature List-Advanced Card and Customer management

  • Billing Management & Reporting
  • Power full Billing engine
  • Recurring service over card
  • E-Payment: allows interaction with third party ecommerce platforms in order to create cards such as OS-commerce
  • Signup modules
  • Email activation to verify customer email address.
  • Customize mail templates
  • Database backup/restore Management
  • Export data into XML or CSV
  • Call-back, Web based, DDI based, CID based and URL / Text triggered Call back Module quickly integrate
  • Customer web module (Account info, including update details, CDR, Voucher recharge, Invoice Viewing, Speed dialing setting, CLI setting, Password recovery etc.)

Sample Solventek IVR solution for Banking platform would include key features such as

  • Messages and notifications
  • Accounts
  • Transfers
  • Account Balances
  • Last 10 debits and Credits
  • Account Statement
  • Request statement
  • Cheque Book request
  • Stop Payment
  • Password Change
  • Information

These features enable customers to funcationality such as 24 hour customer service, real time access to account information, fund transfers and bill payments, ordering statements, cheque books, stop payments, etc.

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