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SOME OF OUR WORK

Manufacturing Healthcare Finance

Manufacturing
BPM HOME

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Client: Fortune 100 company based in North America

Engagement: Development of an extensible product configuration platform to enable an efficient ITO process and reduce lead time and enhance performance. The Configurator was used primarily by sales team in proposing a solution through creating quotation of new products with the ability for selection and customization of existing products. The Configurator interacted with the product information systems and ERP for up-to-date product structures and pricing information for tenders. The Configurator will acts as a collaboration hub between various groups involved in creating a solution for a customer requirement, viz. Sales, engineering, sourcing, manufacturing and service.

Business Objectives: Streamlining and Automating ITO (Inventory to Order) processes for standardized product offerings:

  • Reducing Quotation cycle time
  • Reducing product delivery lead time
  • Promoting standardized product offering to the client base
  • Reducing internal operating and execution costs
  • Enabling the Product Configuration for Product Structuring efforts
Pega Application by Solventek:

Solvnetek’s Pega implementation team members used PEGA for

  • ITO process definition
  • Definition and design of product selection related rules
  • Design of user Interface for product assembly using the configuration process
  • Integration of PEGA with various product information and ERP sources
  • Solventek’s LSAs and senior system architects also provided

    • Project and thought leadership
    • Coordinated the project implementation both onsite and offshore
    • Helped realize the project goals within the project budget and time

    Healthcare
    BPM HOME

    imageClient: Top 10 Healthcare Insurance company based in North America

    Engagement: Develop a Pega based application that facilitates the investigation of a patient insurance coverage to ascertain and spell out their benefits. This application is used to track, manage and record the patient’s request using PEGA CPM framework

    Business Objectives: Replacement of legacy Salesforce application with Pega based CPM framework to realize

    • Increased CRM delivery efficieny
    • Enhanced performance
    • Higher customer satisfaction/retention

    Pega Application by Solventek:

    Solvnetek’s Pega implementation team members used PEGA’s CRM framework for

    • Rules definition and design
    • Documentation of as is and to-be processes
    • Integration of PEGA with backend ERP system

    Solventek’s project team also provided

    • Training to the client’s offshore team on the use of the new CRM system
    • Delivered a 100% defect free ready-to-use system to the client
    • Coordinated the project implementation both onsite and offshore
    • Helped complete the project within stipulated budget and time

    Finance / Banking
    BPM HOME

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    Client: Top Credit card/Debit card service provider, North America

    Engagement: Development of a solution platform to automate various back office business processes for US and Canadian subsidiaries

    Business Objectives: Automation of back office business processes to

    • Improve customer service
    • Improve Process efficiency
    • Enhanced management and control of back office operations
    • Flexible allocation of work to diverse onshore/offshore vendors
    Pega Application by Solventek:

    Solvnetek’s Pega implementation team in partnership with a top 5 consulting partner was involved in multiple phases of this 2+ year implementation of the Pega and contributed to the success of the project by

    • Definition of Data Architecture
    • Definition of conceptual process architecture
    • Identification and closure of process gaps in the existing system
    • Integration with legacy systems and customer messaging applications
    • Definition of security and authentication system architecture
    Solventek’s project team also provided

    • Testing services for various integrations with external and internal services
    • Resource augmentation as required both onsite and offshore<

    To learn more about how Solventek can add value to your business through BPM implementations, please contact us via email or phone

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