SOME OF OUR WORK

Manufacturing	Healthcare	Finance

Manufacturing

BPM HOME

Client: Fortune 100 company based in North America

Engagement: Development of an extensible product configuration platform to enable an efficient ITO process and reduce lead time and enhance performance. The Configurator was used primarily by sales team in proposing a solution through creating quotation of new products with the ability for selection and customization of existing products. The Configurator interacted with the product information systems and ERP for up-to-date product structures and pricing information for tenders. The Configurator will acts as a collaboration hub between various groups involved in creating a solution for a customer requirement, viz. Sales, engineering, sourcing, manufacturing and service.

Business Objectives: Streamlining and Automating ITO (Inventory to Order) processes for standardized product offerings:

• Reducing Quotation cycle time
• Reducing product delivery lead time
• Promoting standardized product offering to the client base
• Reducing internal operating and execution costs
• Enabling the Product Configuration for Product Structuring efforts

Pega Application by Solventek:

Solvnetek’s Pega implementation team members used PEGA for

• ITO process definition
• Definition and design of product selection related rules
• Design of user Interface for product assembly using the configuration process
• Integration of PEGA with various product information and ERP sources
Solventek’s LSAs and senior system architects also provided
• Project and thought leadership
• Coordinated the project implementation both onsite and offshore
• Helped realize the project goals within the project budget and time

Healthcare

BPM HOME

Client: Top 10 Healthcare Insurance company based in North America

Engagement: Develop a Pega based application that facilitates the investigation of a patient insurance coverage to ascertain and spell out their benefits. This application is used to track, manage and record the patient’s request using PEGA CPM framework
Business Objectives: Replacement of legacy Salesforce application with Pega based CPM framework to realize
• Increased CRM delivery efficieny
• Enhanced performance
• Higher customer satisfaction/retention
Pega Application by Solventek:
Solvnetek’s Pega implementation team members used PEGA’s CRM framework for
• Rules definition and design
• Documentation of as is and to-be processes
• Integration of PEGA with backend ERP system
Solventek’s project team also provided
• Training to the client’s offshore team on the use of the new CRM system
• Delivered a 100% defect free ready-to-use system to the client
• Coordinated the project implementation both onsite and offshore
• Helped complete the project within stipulated budget and time

Finance / Banking

BPM HOME



Client: Top Credit card/Debit card service provider, North America
Engagement: Development of a solution platform to automate various back office business processes for US and Canadian subsidiaries
Business Objectives: Automation of back office business processes to
• Improve customer service
• Improve Process efficiency
• Enhanced management and control of back office operations
• Flexible allocation of work to diverse onshore/offshore vendors
Pega Application by Solventek:
Solvnetek’s Pega implementation team in partnership with a top 5 consulting partner was involved in multiple phases of this 2+ year implementation of the Pega and contributed to the success of the project by
• Definition of Data Architecture
• Definition of conceptual process architecture
• Identification and closure of process gaps in the existing system
• Integration with legacy systems and customer messaging applications
• Definition of security and authentication system architecture
Solventek’s project team also provided
• Testing services for various integrations with external and internal services
• Resource augmentation as required both onsite and offshore<

To learn more about how Solventek can add value to your business through BPM implementations, please contact us via email or phone